Application
EXCHANGE AND RETURN CONDITIONS
How can I return the product I purchased?
If you want to return your products due to a problem (cargo damage, production error, right of withdrawal, etc.) arising from your products after receiving your order from Online Mixcotton, you must send them within 14 days at the latest from the date you receive the products. Since your e-Archive invoice is sent to you as an e-mail, it is not mandatory for you to present the invoice to us for returns. It is sufficient to send it by writing your order number or name. We kindly ask you to pay attention to the issues under the "Return Conditions" heading below when sending the products to us. After your product reaches us, it will be examined by the relevant units and approval will be given for its return. This process covers an average of 2-5 business days. According to the law, the customer's Turkish ID number is mandatory during package deliveries by cargo (in product acceptance and returns).
How can I change the season product I purchased?
You can change the product you purchased from the Online Shop by contacting us. The shipping fee for the exchange of products belongs to us.
How many days is the return period?
The return period is 15 days from the date you receive the product, according to the "Right of Withdrawal Without Giving a Reason" article in the Consumer Law. In case of a return due to any defect caused by the product, you can return the product you purchased within fourteen days from the date of delivery.
How long after the return process will the refund be reflected in my account?
Mixcottonhome.com checks the compliance of the products you return with the return conditions. You will be notified by e-mail when your return is accepted and your money is refunded by us. The period for the return to be reflected in your account is determined by the bank and we cannot intervene.
What are the return conditions?
- You must deliver the product to us with its original packaging undamaged, unused, and not damaged as a result of usage error,
- If the invoice is issued in the name of a company, you must send it with a return invoice issued by the relevant company in the form of 'Product Unit Price + VAT'. Order returns issued in the name of companies will not be accepted unless a return invoice is issued.
- You are obliged to return the product in the same condition it was delivered to you, and if used, to pay for the loss of commercial value of the product due to use.
- After your product reaches us, it will be examined by the relevant units and approval will be given for its return. This process covers an average of 4-7 business days.
To which address can I send the product I will return?
The address to which the product will be sent for return is specified below.